Digital Vision Automation

ArchiCAD Support

There are many ways to get your questions answered.

ONLINE, 24/7:

Graphisoft US Technical Resource Portal (includes Knowledge Base, Tech Support contacts, Library Updates, tips, etc., your one-stop-shop for ArchiCAD technical issues)

Join the ArchiCAD-Talk Knowledge Exchange Forum, a world-wide user group

Visit often the ArchicadWiki: a community-driven compendium of technical articles reviewed and edited by users worldwide, rich with tips and tricks.

YouTube.com, A surprisingly huge compendium of how-to ArchiCAD videos, interviews with famous architects, and more!

Archicad Reading Room, sponsored by CADigest: Practical tutorials, tips, and tricks by ArchiCAD luminaries.

HOW TO TRANSITION TO ARCHICAD 12:

Click here (PDF file) to download step-by-step instructions and tips & tricks for upgrading and transitioning to ArchiCAD 12.

LIVE PHONE SUPPORT:

Digital Vision has a “Three Strikes and You’re In” phone technical and training support policy:

1. Try to accomplish your desired task; if it doesn’t work the first time…
2. Try it again; if it doesn’t work the second time…
3. Check the manual, or go the ArchiCAD Help menu, or check on-line (see above) to figure out on your own how to achieve your objective.

If, after the third strike, you cannot figure out how to make things work, call or e-mail our technical and training support specialist¹:

Jeremiah Hill at 602.741.2242
e-mail: jeremiah@digitalvis.com
(Jeremiah is your first line of support. If he cannot resolve your problem, he has the capability of up-leveling your support concern to Graphisoft Technical Support, who will monitor your tech issue until resolution.)
or
Graphisoft Technical Support:
Call 800.238.3992 (Mon-Fri 9:00 AM-8:00 PM EST)
e-mail: support@graphisoft.com
Ask US Tech Support team on-line
FAX your tech questions: 413.383.2410